Privacy Policy of Faydety Customers

Who we are

Faydety Technology Solutions is a limited liability company duly incorporated and existing under the Companies Law no. 159 for 1981 and the Investment Law no. 72 for 2017 of Egypt, Commercial Register no. 139356 and Head Office at 14 el Saleh Ayoub St. Zamalek, Cairo – Egypt.

Faydety Insurance Brokerage S.A.E. is Joint Stock Company duly incorporated and existing under the Companies Law of Egypt and the Capital Market Law no. 95 for 1992, Commercial Register no. 162401 and Head Office at 14 el Saleh Ayoub St. Zamalek, Cairo – Egypt, holding Insurance Brokerage License no. 105 from the Financial Regulatory Authority and the Website approval dated 1/9/2021. 

Email: [email protected]

Tel: +01010185881

Faydety Privacy Policy

This Privacy Policy applies to your access and use of all products and services that are made available by Faydety, or its affiliates (the “Faydety Services” or “Services and/or Products”) through our website including but not limited to www.faydety.com and/or www.faydetyinsurance.com (collectively, the “Site”).

This Privacy Policy describes the information that we gather from you, how we use and disclose your information, and the steps we take to protect your information. By using the Services, you consent to the privacy practices described in this policy.

The information that we collect:

Personal Information

• When you use the Services depending on your relationship with us (for example, as a bank applicant, consumer policyholder; insured person or claimant; or other person relating to our business), you may provide and we may collect information about you or that can be used to identify you, including your name, e-mail address, mailing address, mobile phone number, age, gender, date of birth. This information is relevant to the services provided to you. For example, you may provide us with Personal Information when you register for a Faydety account, when you fill out forms or fields on the Site, when you participate in online surveys, and when you contact us or request information about us, this Site and our Service (whether by email or other means).
• When you use the Services, you may provide and we may collect certain financial information including your national identification number, financial account information, investments, income, expenses, investible assets, investing risk tolerance and other similar types of information. This information is relevant to the services provided to you.
• When you use certain Services (such as the prequalifying for credit cards or loans, insurance policies, or claims), you authorize Faydety to send your information to certain third parties on your behalf and you authorize such third parties to obtain credit reports and related information about you from one or more consumer reporting agencies.

The foregoing information is referred to as “Personal Information.”

Cookies Information

When you use the Services, we may send one or more Cookies (which are small text files containing a string of alphanumeric characters) to your computer or mobile device. We may use both Session Cookies and Persistent Cookies. A Session Cookie disappears after you close your browser. A Persistent Cookie remains after you close your browser and may be used by your browser on subsequent visits to the Services. Persistent Cookies can be removed. Please review your web browser “Help” file to learn the proper way to modify your Cookie settings. If you delete or choose not to accept, Cookies from the Services, you may not be able to utilize the features of the Services to their fullest potential.

Automatically Collected Information

When you visit the Site, use the Services, or open an email from Faydety, we may automatically receive and record certain information from your computer, web browser, and/or mobile device, including your IP address or other device address or ID, web browser and/or device type, hardware and software settings and configurations, the web pages or sites that you visit just before or just after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Services. When you use the Site on a mobile device, we may also collect the physical location of your device by, for example, using satellite, cell phone tower or wireless local area network signals.

How we use the information we collect: 

Your information is an integral part of our operations, and we use it in a variety of ways in providing the Services and operating our business. For example:

• We use the information that you provide to operate, maintain, enhance and provide all of the features of the Services and to enable third parties to provide additional services to you.
• We use the information that you provide to understand and analyze the usages trends and preferences of our users across different devices, to improve the Services, to create new features and functionality, and to improve fraud detection and information security.
• We may use your e-mail address or other Personal Information (a) to contact you for administrative purposes such as customer service, (b) to address intellectual property, right of privacy or defamation issues related to content you have posted on the Services, and/or (c) to send you promotional materials, offers, and/or messages related to the Services and the activities of third parties we work with.
• We may use Cookies Information and Automatically Collected Information to: (a) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Services; (b) provide customized advertisements, content, and information across your devices; (c) monitor and analyze the effectiveness of Services and third party marketing activities; (d) monitor aggregate site usage metrics such as a total number of visitors and pages viewed; and (e) track your entries, submissions, and status in any promotions or other activities.
• We may communicate with you, either directly or through one of our partners or a third party, for:

1. marketing,
2. research,
3. participation in contests and surveys,
4. promotional purposes
5. via emails, notifications, or other messages, consistent with any permissions you may have communicated to us (e.g., through your Account Settings page).

When we disclose information: 

We may disclose your information in connection with providing the Services and the operation of our business. For example:

• We may share Personal Information with certain of our third parties to verify your identity in connection with your use of certain aspects of the Services.
  • For example, we may ask for your national identification number, or a portion of it, to verify your identity in connection with services that enable you to see your current credit score or other financial information.
• We may share Personal Information with third party service providers in connection with your use of specific aspects of the Services. Some examples include but are not limited to:
  • When you request answers through our Services, Faydety may provide certain of your information to third party experts, advocates, and advisors.
  • When you request to match with a lender or credit card issuer for a Prequalified Loan Offer, Faydety will provide certain of your information to third party service providers.
• When you report a complaint about a product or third party service provider featured on our site.
• By submitting a request through our Services, you consent to the disclosure of your information to third parties in order for us to carry out your request. The collection and use of your information by third parties are subject to each third party’s specific privacy policy and terms of use. Faydety has no control over the means by which third parties further use or disclose your information.

If you submit a request through our Services, Faydety and/or a third party service provider may directly contact you with quotes or information via telephone, fax, and/or email. 

Do not submit a request for information or services if you do not want your personal information shared as described above. Once you have submitted a request through the Services and we have shared your information as described above, the terms of the third party’s privacy policy will apply to that party’s use of your information.

• When you choose to share your own information to a publicly accessible area of the Site, such as a public profile page or any section where you can publicly submit questions to us, that information will be available to anyone who is able to access that content, including other Site users. Additionally, questions you submit and answers provided by Faydety or third parties may be posted on our Site and viewable by other users and the public.
• We work with third party service providers to provide the Services, Products, website, application development, hosting, data storage, maintenance, and other services for us. To the extent it is necessary for these third party service providers to complete their contractual obligations to us, these third parties may have access to your information.
• We make certain information available to third parties, to: (i) comply with various reporting obligations; (ii) for business or marketing purposes; or (iii) to assist such parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Services. When possible, we provide this information in a de-identified way.
• We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with laws and regulations (such as copyright law), in response to a court order, judicial or other government order.
• We may disclose your information in accordance with the relevant laws and as required by the authorities to protect Faydety from fraudulent, abusive, or unlawful uses or activity; to investigate and defend ourselves against any third party claims or allegations; to assist government enforcement agencies; to protect the security or integrity of the Services; or to protect the rights, property, or personal safety of Faydety, our users, or others.

Our Commitment to Data Security:

We use certain technical safeguards that are designed to protect the integrity and security of your information. We cannot, however, ensure or warrant the security of any information you transmit to us through the Services or store on the Site and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our technical safeguards. We cannot control the actions of other users or other third parties with whom you may choose to share your information. Therefore, we cannot and do not guarantee that information you post through the Services and on the Site will not be viewed by unauthorized persons. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. Even after removal, copies of information that you have posted may remain viewable in cached and archived pages or if other users have copied or stored such information.

Your Rights:

You may and have the right to refrain from the pre-approval to retain or process your personal data as well as the right to correct, modify, erase, add or update your personal data, allocate processing of your personal data to a specified scope, be aware of any breach or violation of your personal data, and object to the processing of your personal data or its results whenever they conflict with your fundamental rights and freedoms. However, by exercising such rights you may become ineligible to all or part of the Services and/or products.

You may refuse to allow us to send you emails whether directly or through one of our partners or third party by changing your Account settings.

Subject to our discretion, in exercising some of your rights charges may apply in accordance with the relevant laws and regulations. 

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